General FAQ’s
How do I place an order?
If you have chosen a favorite sporting goods, then click “Add to cart”, and it will automatically be placed in your shopping cart. You can then continue to select products in our online store, adding to your shopping cart as sporting goods, as needed.If you have already completed the selection of sporting goods, then proceed directly to checkout.
How can I cancel or change my order?
Carefully check the contents of your basket. You can change the number of instances of the product or remove individual items by simply pressing the “Recalculate”. Further, if all selected correctly, click the “Checkout”. On the next step enter personal information (contacts, name, shipping address). You will then check the entered information and click “Send.” In the nearest future our manager will contact with you, to clarify again the data and confirm your order.
What I have to consider in the process of order?
When ordering, specify the actual phone number and shipping address in your account, otherwise the carrier will not be able to reach you and your order will be canceled. Depending on the size and weight of your goods as well as the delivery address specified in your account, you will be offered the available delivery methods. The term of delivery and the cost of courier delivery is calculated automatically by the system depending on your address, weight and size of your order, and the courier company that delivers to your region.
What is important in the receipt of an order?
Turn on the phone during the delivery day – so the courier can contact you. Upon receipt of the order before payment is required to check the conformity of the goods in the parcel, and completeness of the goods, the courier is to wait until you will check. Fitting and partial redemption not carried out.
Who should I contact if I have any questions?
In case of any problems with the completeness of the order, please contact our Contact Center by phone (+61) 4293 0 9836 or e-mail: helpdesk@ukeyy.com.au. Our team will help you solve the problem quickly.
I don’t want to buy this item now, but I also don’t want to forget it. What should I do?
You can click the “add to favorites” and item will be added to “your desires”. In that case you can return to it purchase later.
How will I know if my order has been processed?
We will send to you an order confirmation within 24 hours of receivingyour order. When we process the order, our system will automaticly email to you as notify and reminder to you that the item already in processing. Your dispatch confirmation will include a tracking number and link to enable you to track the status of your order.
Which countries do you ship to, what services do you offer and how much does it cost?
We can ship worldwide, but majority we focus in Australia.
- Local Standard delivery, 2-6 working days delivery | FREE DELIVERY |
- Local Express Delivery : 1-2 working days delivery
- International Standard delivery, 6-8 working days delivery
- International Express Delivery : 1-3 working days delivery
Process Order for all service : 1 Working day.
How long does it take to process an order?
All the order that we received, we’ll process on the next day. We also have same day process order that you may check it in shipments.
Payment methods
Our shop supports multiple payment methods such as Visa, Mastercard,Paypal
When will I be charged?
Your card or method of payment will be charged once your order has been submitted and accepted on our system.
Is secure transaction card at here?
- We use the latest SSL (Secure Socket Layer) technology,Your details are communicated in a secure encrypted format.
- While using Secure Socket Layer (SSL) technology, your Microsoft Internet Explorer or Firefox browser will let you know when the line is secure. Internet Explorer and Firefox use a “lock” icon for their browsers. If your browser does not support SSL technology then we recommend that you update to the latest version.
- We do not store your complete credit card information on our internal web server. If you choose to have us safely store your credit card number for future ordering convenience, we will only store partial information. If you choose not to store your credit card information with us, it will be deleted entirely from our web records once your order is completed.
- We take seriously in this security and are confident that we have made shopping on our website safe for all customers. We employ various firewalls and other security tactics to keep your information secure.
How do I return an item?
If you found any faulty in our items, you may direct email to our customer service, and we will provide to you the return label. Please noted that the return label will be expired within 7-10 days.
Can I exchange an item on my order?
All our orders is automaticly by system, so we’re apologized first that order cannot be exchange. Please make sure before you do the purchase such as the size, device model, color, etc.
We recommend you purchase the other item, return the original order to us within 7 days of the shipping date using our returns labels, to obtain a refund. Please ensure that the return conditions are met.